“My aunt has been receiving daily care for several years now from this agency. There
have been many times when she has become unwell and changes made to her care
during which carers have responded appropriately and always with sensitivity, empathy
and professionalism. The manager is the same and has proved to be an excellent
communicator always trying to do the very best for service users/family and
accommodate their wishes.
Carers have proved to be kind, reliable and excellent timekeepers.”

“It’s almost a year now since I have been receiving care from Pleasant. I have mental
health difficulties and used to be depressed and lacked motivation. But now I feel great.
Positive, confident and energised with the help or care and support received from
Pleasant. All team members are highly motivated, dedicated, kind, caring and passionate
carers. So very friendly and kind. They cheer me up, encourage me, talk to me. I look
forward to them, they play games with me – spell check is my favourite. Manager checks
and supervises if I am Ok. They create positive atmosphere. I feel very happy and safe. I
am very grateful for them.”

“I have been receiving care from Pleasant for nearly a year now. The care provided has
been truly life-saving for me. I live on my own, I was down as my brother who lived with
me had passed away. I was neglecting myself. I am much healthier and happy now due
to the excellent care provided by Pleasant care team.
My nutrition and hydration needs are well met. The management has been highly
responsive and responsible by coordinating care over weekend with nurses regarding my
pressure sores.
The care provided by carers and monitored by manager along with nurses helped them
heal quickly.
Carers are very caring, friendly, simply well trained. They picked up my sign of cancer at
early stage and the care provided to escort to medical appointments helped treat cancer.”

“I have been receiving care from Pleasant since February 2019. It has been a very
pleasant experience. I am well looked after. They are a very professional, kind, friendly
and helpful team. The care was put in place quickly by the management, which was very
helpful. The carers ensure I am well hydrated in summer and they cheer me up. Always
the office arrange for nurses to see me when carers observe pressure sores and early
visits when I have hospital appointments.”

“I was fortunate enough to choose Pleasant Home carers for my mother, who required
care eventually four times a day. Initially, I made a random choice which carers to
choose, as I had had no experience of this type of service previously. I could not have
been happier, they were there for my mother’s needs as she deteriorated. It was a
comfort to me to know that each day I could trust the carers to look after my mother
without worry. I would have no hesitation in recommending them as they genuinely care.”

“I have been receiving care from Pleasant for several years now. Sensitivity, empathy
and sympathy are a good bond for my carers, the management and I. They provide a
high standard of care and are well trained. My care needs have been altered a few times
and regardless of short notice, the management have been able to put additional care in
place effectively and efficiently. Carers prepare tasty meals for me and they always have
a smile. They are kind and have my trust, which is important to everybody concerned.
Professional, high standard care.”

“I am very satisfied and happy with service received. Carers are well trained, reliable,
helpful and come on time. They do their best to give me independence in my own home.

“My mum has been receiving care from Pleasant Home Healthcare for over 2 years now.
I am very impressed with the dignity and empathy shown by the management and
carers. Also, the flexibility of arranging care with varying care needs of my mum in short
notice was great. When my mum was unwell, the carers got in touch with the emergency
services, waited and reassured Mum until the ambulance arrived. They are always so
kind and helpful and go the extra mile. Communication with management has always
been excellent. The team’s holistic approach to care is excellent and I am grateful for the
same.”

“We have been using care services from Pleasant Home care for four years, and we
have been very happy and pleased with the high standard of their very professional care
provision to my mother-in-law. The carers are very kind, helpful, empathetic and friendly.
They have been sympathetic and gone the extra mile in comforting my mum and helping
her on occasions when Mum was not feeling too good on some days. Also, they
contacted paramedics promptly and assisted her to get immediate medical help when
she lost her speech and stayed longer comforting her. I have found the manager of this
company to be extremely responsible, helpful and approachable. Nothing is too much
trouble. The manager coordinates her team well. They are very organised and adaptable
to changes at very short notice.“

“My stepdad received care from Pleasant Home Healthcare Ltd for nearly two years. We
were very pleased with the professional and kind service. Carers were very friendly and
helpful, and always on time. They took care of his personal hygiene and food etc. He had
many health care problems, which had to be addressed. Also, he was depressed and
had less appetite. Carers motivated him to eat and drink always and ensured he was
hydrated. Carers and management were very sympathetic towards supporting him
always. His pressure sore care was excellent. The management always kept me
informed and ensure he received the right medical help and arranged protein supplement
drinks for him.“

“I have been receiving care from Pleasant for two years now and am so glad my
daughter and I picked Pleasant. Right from the start assessment and receiving care, they
have been excellent and highly professional. I suffer from anxiety and the management
has taken extra care and been extra sensitive, ensuring all my healthcare and hygiene
needs are efficiently met. The carers are well trained and experienced, always courteous
and polite. Management, carers, it all is going well and they take my feedback well,
always looking for improvement. As my daughters seriously ill and I suffer with anxiety, I
feel relaxed and that I have a very caring and kind and considerate care company, who I
can trust and fully rely on for all my care needs. The management does an excellent job
recruiting, training and ensuring excellent care delivery.”

“My mum was feeling lonely and confused and showing early signs of dementia. We got
in touch with Pleasant Home Healthcare for companionship, safety and health reasons.
To also ensure she takes her medication and health and hygiene is supervised and
assisted when needed. She has her good and bad days. Carers are so empathetic,
friendly, kind and patient with Mum. They go with the flow, promoting her independence
carefully. She finds them very pleasant and has a good laugh with them. The
management is very proactive, understanding and promptly implements any changes
being very flexible. We have an excellent trusting bond with them for delivering high
standard, quality care service.“

“The high standard of care given to our mother is very comforting for the family, as we
live quite a long way from her and rely on the carers. My mother seems very happy with
her carers and has a good relationship with them. Interaction is very important to her as
she is unable to go out alone. We are very pleased with the compassionate, dignified and
respectful way our mother is treated.”

“I am very happy with the carers who come every morning. I look forward to seeing them
all which brightens my day. I am housebound after two falls last year so their assistance
is precious to me.”